FAQ
If you couldn’t find your answer in our FAQs
Send us an email and we will get back to you as soon as possible.
Recent Posts
We want you to love our support and tell everyone you know.
Most tech companies view customer support as a nuisance. They look for ways to automate it, outsource it, or charge you extra for it. We think that’s shortsighted.
We see amazing customer support as an essential part of standing behind our product, especially in the relationship-focused field of sales.
We love our customers, and we’re committed to doing everything we can to maximize your success with Evolticom.
What is Evolticom?
Evolticom is a CRM and Sales system. It’s designed to be efficient and elegant. Our philosophy is that you probably don’t need advanced features to close a deal, just structure. So with that in mind did we design Evolticom to be efficient, but not taking your money for stuff you don’t need.
How does the pricing work? Any weird fees I should know about?
No! We use a flat-rate system: you pay the same price each month, for as long as you want.
Why do you need a credit card when I sign up for a trial?
Our system for handling users and accounts requires us to have a credit card at the moment. We promise that you won’t pay anything in the first 14 days, and you can cancel your trial at any time. And yes, we are currently looking at how we could provide you with a trial without you having to enter your credit card.
Does Evolticom work in my mobile or tablet? What does that cost?
Evolticom work with most modern smartphones like Iphone, Android, Blackberry or Windows Phone. You just open your browser and go to the regular URL. And that’s included in the price. No Add-ons, no extra fees.
Can I integrate it towards Outlook or iCal?
No, but we’re working on it. Would you like to request that feature?
How do I add a deal?
Go to the ”Contacts” page and click on the contact that you wish to add a deal to. Then click on ”Add deal” on the right side. Currently it’s not possible to add a deal without having a contact.
How do I add a contact?
Go to ”Contacts” page and click on add contact.
How do I add a task?
Go to ”Tasks” and click on ”Add task”. If you have manager rights, you can assign the task to anyone in your team. If you don’t have manager rights, you can only assign yourself a task.
I have a suggestion/idea about the Analytics Dashboard?
We continue to work on improving our analytics engine to better help you in your daily work. Today the features are experimental. Do you have an idea on what could be improved?
How do I add a user?
In the upper right corner there is a drop down menu. Click on ”Users” to manage you team.
I have lost my password, how do I get it back?
Go to the login page and click ”I forgot my password” and enter your email adress. We will then send you your password.
How do I move deals forward on the Sales Board?
When looking at your Sales Board, click on a deal. In the upp right corner there’s the ability to change progress for each deal. It’s then saved automatically.
How do I remove deals from the Sales Board?
Move it to either Won or Lost, and it will automatically disappear at the end of the month.
How do I cancel my trial?
Okey, we don’t like that you’re looking here, but there is two ways:
- Wait for up to 14 days, then we will automatically send you an email, where you can cancel all further payments.
- Use the contact form on the right and we’ll do it for you. If you want, we would love to hear why you canceled.
Copyright 2012 Evolticom AB Terms of service
